JOB DESCRIPTION
Title: Field Coordinator, UV Programme, Uganda
Reports to: Operations Manager
Employment Type: Full-time
About Impact Water
Want to help make safe drinking water a reality for every student, everywhere?
Impact Water is a nonprofit that provides point-of-use water treatment systems and safe water education to public schools in Kenya, Nigeria, and Uganda. Today, we support more than 24 million students in over 60,000 schools.
Our model is simple and practical. We install point-of-use water treatment systems in schools, keep them resupplied, and maintain them so they keep working year after year. Our field teams visit schools regularly to train teachers on safe water practices, check that water is actually being treated, and teach students why they should only drink treated water.
We work closely with national and subnational governments, and over the next five years we are supporting them to take greater ownership of safe water in their schools, from budgeting and procurement to delivery and monitoring. Our goal is for every public school in Kenya, Nigeria, and Uganda to have safe drinking water by 2030, provided as a routine government service.
Position Overview
In Uganda, our programme primarily uses ultraviolet water purification, with more than 2,700 UV systems, alongside a water treatment tablet programme launched with a pilot in 2024 that supplies schools with 100L tanks and water treatment tablets. Both programmes combine systems and supplies with regular school engagement, training and follow-up, free of cost to schools.
We are looking for a Field Coordinator to manage and support Field Agents delivering our UV programme in assigned districts. You will ensure that school visits, maintenance and follow-up are completed to the required standard and that schools correctly and consistently use their UV systems to provide safe drinking water.
The role combines hands-on field supervision, team management, practical training and district engagement. You will regularly visit schools, coach Field Agents, review their reports and coordinate technical support where needed.
We need someone who enjoys fieldwork, manages people well and follows through on agreed actions. Your success will be measured by the quality of Field Agent work, reliable system functioning and consistent usage in schools.
Key Responsibilities
Field Agent Supervision & Development
Supervise assigned Field Agents, setting clear expectations for school visits, maintenance, reporting and accountability, and prepare field schedules to monitor progress against agreed targets
Conduct joint school visits and independent spot checks to assess work quality, provide practical coaching, hold regular performance discussions, recognise good work and follow through on agreed improvements
Support Field Agent recruitment, practical assessments and onboarding
Deliver training and refresher sessions on school engagement, behaviour change, UV system operation, basic maintenance and data collection
UV System Functioning & Maintenance
Coordinate one quality, effective annual visit to each assigned UV school, with additional support guided by identified needs and approved plans
Ensure visits check system functioning, complete scheduled maintenance and identify parts requiring replacement, and coordinate timely replacement of UV lamps, filters and other components according to approved schedules
Ensure Field Agents carry out only the maintenance tasks covered by their training and refer other faults to the Lead Technician
Track technical issues from identification to resolution and confirm that systems are working after repairs
School Engagement & Behaviour Change
Support Field Agents to deliver practical training that helps teachers and learners consistently use treated drinking water, and help schools understand routine system care, correct operation and how to request support
Strengthen the involvement of school leadership and Impact Water Committees in operating systems and promoting safe drinking-water practices
Check that treated water is available to learners, identify barriers to regular use, agree practical improvement actions with schools and follow up on progress
Support orientation for new headteachers and responsible teachers when school personnel change
Share field learning with the Operations Manager to improve training and school support
District Engagement & Coordination
Maintain working relationships with District Education Officers and other relevant district officials
Engage districts ahead of school visits, training and other programme activities, and seek district support for school-level issues requiring their involvement
Support joint monitoring and district planning activities agreed with the Operations Manager, and identify opportunities for district participation and contributions to school drinking-water services
Keep clear records of meetings, commitments and follow-up actions
Field Logistics, Inventory & Accountability
Prepare accurate requisitions and travel plans within approved budgets
Submit complete expense accountabilities on time, supported by genuine documentation and required approvals
Coordinate the preparation and dispatch of UV parts, tools and other materials with the technical and Finance and Administration teams
Track materials issued to Field Agents, installed in schools, held in stock and returned, and reconcile inventory records with school-visit submissions, following up on discrepancies
Follow field safety procedures and promptly report incidents, equipment losses and other operational concerns
Data Quality, Reporting & Improvement
Ensure Field Agents submit complete, accurate and timely school-visit records
Review data on visit coverage, maintenance, system functioning and usage to prioritise follow-up, and compare reported results with field observations to investigate inconsistencies
Coordinate with the Call Centre to respond to school concerns and confirm action taken
Support monitoring and evaluation activities and use the findings to improve field delivery
Provide concise updates to the Operations Manager on results, outstanding issues, actions and support needed
Required Qualifications
Experience & Track Record
At least 3 to 5 years of experience coordinating or supervising field activities across multiple locations
Experience directly supervising at least three people, including providing feedback and supporting performance improvement
Experience collecting, reviewing and reporting field data
Skills & Competencies
Ability to deliver practical training and coach others to apply what they have learned
Ability to engage teachers and learners and support changes in everyday practices
Ability to build relationships with district education officials to support joint planning, monitoring and greater government ownership
Proficiency in Excel or Google Sheets for tracking activities, reviewing data and preparing reports
Clear written and spoken English, with strong interpersonal and presentation skills and confidence communicating with Field Agents, school leaders, district officials and senior management
Strong organisational skills and the ability to manage travel, materials and competing priorities independently
Personal integrity and consistent follow-through on responsibilities and agreed actions
Knowledge & Network
A bachelor's degree in Public Health, Environmental Science, Development Studies or a related field
Knowledge of behaviour-change approaches that engage teachers, learners and school committees in maintaining safe drinking-water practices
Working knowledge of inventory tracking, field accountability and accurate reporting
Preferred Qualifications
Experience leading a team of five or more people
Experience working in schools or delivering public-health and behaviour-change programmes
Experience coordinating product distribution and tracking programme materials
Experience engaging district local governments in Uganda
Familiarity with Salesforce, SurveyCTO or similar digital data-collection tools
Compensation & Benefits
Competitive salary, commensurate with experience
Health insurance
21 days of paid time off (PTO)
Career growth and professional development opportunities
Regular performance feedback and learning opportunities
The opportunity to contribute to improving access to safe drinking water for schoolchildren
Location & Travel
This position is based in Kampala, Uganda, with regular travel to assigned programme districts. The role requires substantial time in schools to supervise Field Agents, assess system functioning and usage, and engage district officials. Travel may involve extended field trips, overnight stays and rural road conditions. Target start date: January 2027.
Reporting Structure
The Field Coordinator reports to the Operations Manager and directly supervises assigned Field Agents. You will work closely with the other UV Field Coordinator, the Lead Technician, Finance and Administration, the Call Centre and relevant data colleagues to coordinate school support and follow through on issues.
Application Process
To apply, please submit an application here. Applications will be reviewed on a rolling basis.
Impact Water is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, particularly those with lived experience in our countries of operation.
